Welcome to Pilgrim Deck & Fence’s FAQ page!
We’ve compiled answers to many common questions about our services, materials, process, and more. If you can’t find what you’re looking for, feel free to reach out — we’re happy to help!
Project & Process
How soon can my project start after approval?
Once we finalize your design and receive the signed contract, most projects typically begin within 2-4 weeks, depending on current workload and permitting timelines. We handle all necessary permits and HOA approvals to ensure smooth progress
What is included in your sales process?
Our sales process begins with a consultation to understand your needs. We then visit your property to take measurements, assess site conditions, and provide a transparent quote. We’ll guide you through the best options and ensure everything is clear before proceeding.
Can I visit the construction site during my project?
Yes, you are welcome to visit the construction site, but please coordinate with us beforehand for safety and to maintain workflow.
What happens if there are weather delays?
We monitor weather conditions and adjust work schedules as needed. If delays occur due to weather, we will notify you promptly and reschedule work to minimize disruption.
Can changes be made once construction has started?
While finalizing plans ahead of time is preferred, we understand that changes may arise. If changes are needed, we will discuss the potential impact on cost and timeline with you before proceeding.
How do you ensure the quality of your work?
Every project is personally overseen by Luis Hernandez, ensuring craftsmanship standards are met. Our crew is trained to focus on details, double-check measurements, and execute builds with precision and care.
Will my property be protected during construction?
Yes, we use protective coverings to safeguard your landscaping, siding, and other property elements during the construction process. Our team also cleans up thoroughly at the end of each day.
Do you provide a written contract?
Yes, every project includes a detailed contract that outlines the scope, materials, timeline, payment schedule, and warranty information. We ensure everything is clear, transparent, and agreed upon before work begins.
Materials & Maintenance
What materials do you use for decks and outdoor structures?
We exclusively use high-quality materials from trusted brands:
- Deckorators: 25-year limited warranty for structural integrity and surface wear.
- TimberTech: 25-50 year limited warranties covering fading, splintering, and cracking.
- MoistureShield: Lifetime limited warranty focusing on moisture resistance and structural integrity.
We also offer hardwoods like IPE, mahogany, and cedar, in addition to composite decking options.
How do I maintain my deck or patio?
Maintenance depends on the materials used. We provide a customized care guide with every project, including specific instructions for cleaning, staining, sealing, and general upkeep based on the materials you choose.
Are your materials environmentally friendly?
Many of our composite decking products are made from recycled materials and are designed with sustainability in mind. We can discuss eco-friendly options during your consultation.
Will my deck be safe and compliant with the code?
Yes, all our decks meet or exceed local building codes and safety standards, including proper railing heights, load-bearing requirements, and spacing.
How do composite decks compare to wood decks?
Composite decks require minimal maintenance—no sanding, staining, or sealing—and are resistant to fading, splintering, and rot. Wood decks offer natural beauty but require regular maintenance to preserve their appearance.
Warranties & Guarantees
Do you offer warranties or guarantees on your work?
Yes, Pilgrim Deck & Fence offers a 5-year workmanship warranty on our labor. This ensures our installation and craftsmanship meet the highest standards and any issues with the build are addressed promptly.
What product warranties do the manufacturers offer?
- Deckorators: 25-year limited residential warranty, covering structural integrity, surface wear, and protection against mold and mildew.
- TimberTech: 25-50 year limited residential warranty, covering fading, splintering, and cracking.
MoistureShield: Lifetime limited warranty focusing on moisture resistance and structural integrity.
Service Areas
What areas do you serve?
We proudly serve Howard County, MD, and surrounding areas, including Ellicott City, Columbia, Laurel, Upper Marlboro, and Burtonsville.
Services & Customization
What types of decks do you build?
We specialize in a variety of custom decks, including:
- Multi-level decks to maximize space and functionality.
- Curved decks that blend seamlessly with your landscape.
- Pool decks designed for safety and style.
- Deck inlays for custom artistic accents.
- Wood decks using high-quality hardwoods like IPE, mahogany, and cedar.
Do you build other outdoor living spaces?
Yes, we also build:
- Patios and covered patios.
- Porches, pergolas, gazebos, and sunrooms/three-season rooms
How customizable are your projects?
Every project is tailored to your specific preferences. We work closely with you to select the layout, materials, finishes, and additional features that will make your outdoor space uniquely yours.
Services & Customization
How do I schedule a free consultation?
To schedule a free consultation, simply contact us by phone or email. We’ll schedule a time to discuss your ideas, address any questions you may have, and initiate the planning process.
How do I request a review after my project?
Once your project is completed, we will request your feedback, either in person or via text, along with a direct link. Your feedback helps us improve and provides us with valuable insights to better serve you.
Service Areas & Local Expertise
How familiar are you with local building codes and HOA requirements?
We are highly familiar with the local building codes and HOA requirements across Howard County, MD, and the surrounding areas. This ensures your project is compliant with all regulations, which we handle for you.
Can you handle projects in towns outside your primary service areas?
Yes, we can accommodate projects in nearby communities. Please contact us to discuss your location, and we’ll determine how we can assist.
Have More Questions?
If you didn’t find what you were looking for, please don’t hesitate to contact us. We’re here to listen, answer your questions, and ensure your outdoor space is built with care and precision. Let’s work together to create a space your family will love for years!
